Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then call us on 9804233425 between 9.00 am & 8.00 pm on all days excluding Sunday(Sunday 9.00am to 2.00pm) to get our immediate help.
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on vigokart.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one vigokart account.
My Account is the section you reach after you log in at vigokart.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
My Shopping List is a comprehensive list of all the items previously ordered by you on vigokart.com. This enables you to shop quickly and easily in future.
You can pay for your order on vigokart.com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard)c. Sodexo meal passes on delivery (only for food items).
The VAT is included in the MRP of products. There are no additional taxes added by vigokart to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 30 on orders below Rs. 10000.
Yes it is absolutely safe to use your card on vigokart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your vigokart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.
Delivery is free for orders above Rs. 1000. For any orders below that we charge Rs. 30 as a delivery fee.
In case of a delay, our customer support team will keep you updated about your delivery.
There is no minimum order for delivery but we charge a nominal delivery fee of Rs.30 for order below Rs1000 in value.
We do same day delivery provided you place your order before 12 noon on the day you want delivery.
vigokart has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day.
The Same day Delivery is applicable to our entire range of products.
The only way you can check the status of your order is by contacting our customer support team.
You can cancel an order before the by contacting our customer support team.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
Our customer service team is available throughout the week, all days from 9 am to 8 pm(Sunday 9 am to 2 pm). They can be reached at 9804233425.
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Please note that Refund/ replacement for goods/ merchandise is subject to inspection and checking by Vigo Kart team. Damages due to neglect, improper usage or application will not be covered under our Returns Policy. Some special rules for promotional offers may override "Vigo Kart's 10 Day Returns Policy."
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return, one of our logistic partner will come and pick up the product.
Yes. They are Gold & Silver, Gemstones, Apparels category and also some products have clearly mentioned non refund police. Read return policy before placing order.
Once your return request has been placed with Customer Service, it usually takes about 7 Days to complete the return process.
The logistics person will be incharge of picking the product from the customer's end.
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
Yes you can. by calling us on our helpline or by writing to us at firstname.lastname@example.org